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                   Frequently asked questions

Support

Everything you need to know before you get started with ShopSphere. Can't find your question? Talk to our team.

ShopSphere is a point of sale and retail management platform that handles sales, inventory, staff, customers and finances in one system, whether you run a single shop or a multi-branch business.

No. ShopSphere is built for retailers, not Engineers. Most businesses are scanning their first sale within a day of signing up, and our onboarding team can help with product imports and staff setup.

Yes. ShopSphere runs on web, Android and iOS, so you can ring up sales from a tablet at the counter or check reports from your phone. Supported

Yes. Offline mode lets you keep selling if your connection drops, and everything syncs automatically once you're back online. Supported

Pricing is based on the number of branches and users you need. Reach out for a plan tailored to your business, or start a free trial to explore the full platform first.

No. Your subscription covers the platform. There are no surprise charges added per sale.

Yes. You can move to a higher plan at any time as you add branches, users or features, and your data carries over automatically. Supported

ShopSphere is a subscription, not a one-time purchase. Your subscription covers ongoing support, regular maintenance, automatic backups and security patch management, so you're never left running outdated or unprotected software. It means you focus on running your business, not on managing servers, fixing bugs or chasing updates yourself. Supported

Yes. Multi-branch management is built in, with central oversight, branch-level pricing, stock transfers and consolidated reporting across every location. Supported

Yes. Every sale, delivery and transfer updates stock instantly across all your branches, with low-stock and expiry alerts built in. Supported

Yes. Online and in-store sales draw from the same inventory, so you never oversell or manage two separate stock counts. Supported

Yes. ShopSphere accepts cash, card and mobile money, including split and partial payments, all from the same checkout screen. Supported

Yes. Batch and lot tracking, expiry alerts and FEFO picking are all built in, which is especially useful for pharmacies, groceries and other perishable-stock businesses. Supported

Yes. You can build rosters, track clock-in and clock-out times, and calculate staff commissions directly from sales data. Supported

Yes. ShopSphere generates invoices from any sale and tracks receivables, so you always know who owes you and when it's due. Supported

Sales, inventory, staff performance, customer behavior, payments and profit and loss reports are all available, and can be scheduled to arrive in your inbox automatically. Supported

Yes. ShopSphere uses role-based access, login controls and an audit trail that logs every price override, void and refund, so you always know who did what. Supported

Yes. Role-based permissions mean cashiers, supervisors and admins each see only what their role needs. Supported

Every action is tied to a logged-in user with their own PIN, and idle terminals lock automatically. Lost or stolen devices can also be locked remotely from your admin panel.

Our support team is available to help by chat and email, with onboarding assistance and staff training available when you get started.

Yes. We can help migrate your product catalog, customer list and sales history into ShopSphere so you don't start from zero. Supported

ShopSphere is used across pharmacies, supermarkets, restaurants and boutiques alike. Expiry tracking suits perishable-stock businesses, while multi-branch tools suit growing retail chains.

Basic

Perfect for new and small businesses looking for a simple yet powerful POS solution to manage daily sales and inventory.

Standard

Designed for growing businesses that need more flexibility, additional users, and enhanced business management capabilities.

Pro

Built for established businesses that require advanced reporting, multiple users, multiple branches and powerful operational tools and other intergrations

Pro Plus

Our most comprehensive plan, created for businesses with multiple outlets and advanced operational requirements from sales to staff management, custom intergrations offering the complete ShopSphere experience.

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